FAQs

Frequently Asked Questions

What services does Harmony Care provide under the NDIS?

Harmony Care offers a range of NDIS-funded services, including Supported Independent Living (SIL), Short Term Accommodation (STA), Daily Living & Personal Care, Household Support, and Transport Assistance. Our goal is to support participants in achieving greater independence and quality of life.

How can I access Harmony Care's services?

To access our services, you must be an NDIS participant with an approved plan. You can contact us directly, and our team will guide you through the process of integrating our services into your plan.

Do I need to be NDIA-managed to use Harmony Care's services?

No. Harmony Care works with participants who are NDIA-managed, plan-managed, or self-managed. We tailor our support to fit your plan management style.

What areas do you service?

We provide services across Greater Melbourne, ensuring that participants in various suburbs have access to our support offerings.

How does Harmony Care support culturally and linguistically diverse (CALD) communities?

We pride ourselves on delivering inclusive services that respect and celebrate cultural diversity. Our team includes multilingual staff, and we strive to match participants with support workers who understand their cultural needs.

Can I choose my support workers?

Yes. We believe in participant choice and control. You can select support workers who best fit your preferences and needs.

What is the process for starting services with Harmony Care?

Once you contact us, we'll schedule an initial consultation to understand your needs. We'll then develop a service agreement outlining the supports to be provided, and services can commence upon agreement.

How does Harmony Care ensure the quality of its services?

We adhere to the NDIS Practice Standards and continuously train our staff to provide high-quality, person-centered support. Feedback from participants is regularly sought to improve our services.

What if my needs change over time?

We understand that needs can evolve. Our team will work with you to adjust your support plan accordingly, ensuring that services remain aligned with your goals.

How can I provide feedback or make a complaint?

Your feedback is valuable to us. You can provide feedback or lodge a complaint by contacting our office directly via phone or email. We are committed to addressing concerns promptly and respectfully.